Refund policy
Returns & Exchanges Policy
Policy Overview
At Yard and Kitchen, we want you to feel confident every time you shop with us. We understand that purchasing premium outdoor living products is an important investment, and we're committed to making the return process as straightforward and transparent as possible. If something isn't right, our team will work with you to find the best solution quickly and professionally.
Return & Exchange Eligibility
Most products may be returned within our return window provided they are in new, unused condition and include the original packaging, manuals, accessories, hardware, and any other items that were included with the shipment. Products that have been installed, assembled, used, altered, or damaged after delivery are not eligible for return unless they are being returned due to a verified defect or shipping damage.
To ensure a smooth return process, please do not send items back without first receiving return authorization from our customer support team.
Return Window
Returns must be requested within 30 days of the delivery date.
Once your return request has been approved, we'll provide instructions for returning your item. Returns shipped outside the approved return period may not be accepted.
Return Shipping Responsibility
If you are returning an item because you've changed your mind or ordered the wrong product, you are responsible for the cost of return shipping. For your convenience, we can provide a prepaid return shipping label, and the cost of that label will be deducted from your refund.
If the return is the result of a defective product, shipping damage, or an item we shipped incorrectly, Yard and Kitchen will cover all return shipping costs. There are no restocking fees on eligible returns.
How to Start a Return or Exchange
To begin a return or exchange, please email support@yardandkitchen.com with your order number, the item you wish to return or exchange, and the reason for your request.
Once your request is reviewed, we'll issue a Return Merchandise Authorization (RMA) along with detailed return instructions. Please wait for your RMA before shipping any merchandise, as unauthorized returns may experience delays or be refused.
Damaged or Defective Items
We carefully work with our suppliers and shipping partners to ensure your order arrives safely. If your order arrives damaged or defective, please notify us as soon as possible so we can resolve the issue.
For freight (LTL) deliveries, damage must be reported within 48 hours of delivery.
For small parcel shipments delivered by carriers such as UPS, FedEx, or USPS, damage or defects must be reported within 15 days of delivery.
When contacting us, please include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label whenever possible. This helps us process your claim quickly and arrange a replacement, repair, or refund when appropriate.
Cancellations
Orders may be canceled for a full refund at any time before they have shipped.
Once an order has been processed and shipped, it can no longer be canceled. If you no longer wish to keep the item after it arrives, you may request a return in accordance with this policy.
Refund Processing Time
After your returned item has been received and inspected, approved refunds will be processed within 7 business days. Refunds will be issued to the original payment method used for the purchase.
When a return qualifies for a full refund, any original shipping charges paid with the order will also be refunded.
Please note that your financial institution may require additional time before the refund appears on your account.
Our Error vs. Customer-Initiated Returns
If the return is due to our error—including an incorrect shipment, damaged merchandise, or a verified product defect—we will cover all applicable shipping costs and ensure the issue is resolved as quickly as possible.
For customer-initiated returns, including ordering the wrong product or changing your mind after delivery, the customer is responsible for return shipping costs. No restocking fee will be applied to eligible returns.
Exchanges
If you would like to exchange an eligible item, please contact our customer support team to begin the process. Once your original item has been authorized for return, we'll provide instructions for completing the exchange.
Customers are responsible for both the return shipping cost and the shipping cost of the replacement item unless the exchange is required because we shipped the wrong product or the item is defective.
Our Commitment to You
At Yard and Kitchen, we believe exceptional customer service extends well beyond the day your order is delivered. If you have questions before, during, or after your purchase, our team is here to provide honest guidance, timely communication, and practical solutions. We're committed to making every purchase experience one you can feel good about, and we'll always do our best to ensure you're satisfied with your investment.
